Now they have been fined nearly £500,000 in the past six months for failing to meet standards on trains and at stations , according to new figures (link below.)
http://news.bbc.co.uk/1/hi/scotland/6919805.stm
 
Inspectors handed out fines for the state of train toilets and for dirty stations on Scotland's rail network , the Transport Scotland figures showed.

Other missed benchmarks related to information displays on trains and public announcements at stations.

The company was fined £473,519 from the period 10 December to 23 June.