Yesterday, I dropped off a group of three for the 19:11 to Southampton, and met a course delegate off the train as it arrived from Swindon.

"When I got to Swindon they told me there wasn't a train to Melksham - that I should go to Bath and get the bus" my delegate told me.   Ouch - that sounds like it's a kickback to the bad old days.  And in spite of pieces of mis-information such as this, there was still a milling around of people on the platform at 19:11, and a train which looked quite busy even on a bank holiday monday.

The incicent is not an isolated one, either.   On a different recent occasion a visitor commented "I have great trouble to get BR to even admit that there was a service to Melksham".   Now it's no longer BR, of course, but there you have another incident of where a typical "Joe Public" is being pushed away from using the line, and only his perseverance pulled him through.   How many people, when phoning to ask about train times, will tell the enquiry clerk that he/she has it wrong and press for the right answer ... how many people, travelling onto the TransWilts, are still being sent by different routes?