A rail-passenger watchdog is calling on ticket inspectors to use discretion and not issue fines when people have faced unacceptably long ticket queues (link below.)
http://news.bbc.co.uk/1/hi/uk/7428348.stm

Passenger Focus's comments follow a study into queuing times for tickets.

The study suggests one in every six passengers wait for more than three minutes in off-peak times.

The Department of Transport says penalty fares should not be charged if people have to wait longer than three minutes, or five at peak times.