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Topic: Passengers not allowed to get off the trains now?! (Read 1951 times)
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AFCChris
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The daily e-mail from FGW is getting to be a daily source of amusement for me. Today's gem:
19.15 London Paddington to Swansea service will stop at Reading and Swindon to pick up passengers only. This is due to this service being short formed.
I can't start to believe what they mean by this?? Surely they are not starting to ban people getting off now?!!
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Industry Insider
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Well, they mean that they'll be an almighty crush at Paddington on one of the busiest long-distance trains of the day on the busiest day of the week, so they're gonna try and persuade a few of the Reading/Swindon passengers to use another service (which is then likely to be just as full of course!).
Of course even the slightly savvy commuter, who subscribes to the e-mail, would realise that they will be alright still getting on board at Paddington for Reading/Swindon, plead ignorance if and when the tickets are checked, and slyly hop off when the doors opened at their station!
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tonya
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This happens fairly frequently at Temple Meads to dissuade people from getting on short formed trains.
e.g. Often the Portsmouth bound train is 2 coaches instead of three or four. I have twice heard staff say that the train would not stop at Bath Spa, so Bath bound passengers should catch the later intercity.
I was taken in by this lie the first time and waited for the following intercity which was then cancelled.
It is another example of quite appalling customer servive by FGW.
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