Save the Train forum

Dedicate to campaigning to retain an appropriate "TransWilts" passenger train service ... Swindon - Chippenham - Melksham - Trowbridge - Westbury - Dilton Marsh - Warminster - Salisbury ... and to other services too

THIS FORUM IS NOW A READ-ONLY ARCHIVE. Please use our Coffeeshop Forum for new posts

link to main site
Save the Melksham Train

Welcome, Guest. Please login or register.
May 23, 2012, 09:57:52 PM

Login with username, password and session length
Search:     Advanced search
Recommended service - hourly, according to the GWRUS. Let's work towards that service and towards ensuring all services are used.
7889 Posts in 5009 Topics by 97581 Members
Latest Member: zftlhiiyfq
* Home Help Search Calendar Login Register
+  Save the Train
|-+  General Discussion
| |-+  Introductions and chat
| | |-+  A user's story
0 Members and 1 Guest are viewing this topic. « previous next »
Pages: [1] Print
Author Topic: A user's story  (Read 3493 times)
Graham Ellis
Administrator
*****
Offline Offline

Posts: 2062


View Profile
A user's story
« on: July 22, 2006, 06:42:31 PM »

The following was written to us at the "Save the train" web site, and is reproduce here with the permission of the writer.

The consultation period for the regional spatial strategy does not end until late August, and the regional economic strategy is not yet published, therefore it is premature and undemocratic to publish a 'final' timetable for this line.  The spacial strategy talks much of greater links with London and Birmingham being vital to the continued success of the region and this line does just that, providing the only existing link between most of Wiltshire's major towns and London via both Salisbury and Swindon and Birmingham via Swindon/Cheltenham.

Bath is now overcrowded - worse than Temple Meads and has no in door disabled access, existing access is via ramps and road.  There are also ticket inspection points at the top of both stair cases at Bath, which are a hazzard to the visually and mobility impaired.  The direct route via Melksham provides covered ramp access to trains to Exeter and Waterloo and the trains themselves are fully accessible.

The line between Portsmouth and Cardiff is extremely over subscribed and getting a seat for the elderly, very young and disabled is almost impossible.  Closing/delimitating this line, in my opinion contravenes government policies on disability discrimination and social inclusion and, as stated above, is, at this time, undemocratic.

Chippenham is planned to grow substantially, as is Swindon, between now and 2026 and reducing the effectiveness of this line will inevitably put more traffic on the road over time and therefore contravene agenda 21 environmental strategies locally, in contravention of the aims of the draft regional spatial strategy and it's supporting studies.

I regularly use the 17:42 service to Salisbury in order to access a connecting service to Axminster, and used to use the return routes when they ran four times a day to Swindon, and reducing/removing this service will greatly adversely effect me.  I am partially sighted and travel with my three children, and Bath Spa provides me with many challenges when making changes between trains, let alone the constant overcrowding on the connecting service to Salisbury.  I would greatly miss this service.  Over time however, I have found it impossible to get through train service information via this line due to computer problems at National Rail Enquiries, due, they tell me, to some cross-operator pricing anomalies, if direct service information had been consistently available, at stations, on the phone and via mobile/standard internet, then more passengers would have used it for sure.  I've had to fight at times to get service information, leading me to the conclusion that this service was for some reason set up to fail!

The service should not be cut, but should instead be returned to it's former level.

Genuine service information should be made available via all media (phone, internet, WAP, station enquiries).

The line should be publicised as an alternative to travel via the now much overcrowded Bath Spa Station, which in turn was meant to relieve Temple Meads (all to0 successfully).

Timetable links should be strengthened with those to Cheltenham to form a corridor service from the south coast to London and the Midlands, also relieving Reading to some degree.

The line should be given a genuine fighting chance of survival, coupled with a (substantive) feasibility study after a couple of years or so.

Adrian Robinson
Swindon Borough Council

Logged
Graham Ellis
Administrator
*****
Offline Offline

Posts: 2062


View Profile
Re: A user's story
« Reply #1 on: July 22, 2006, 06:58:48 PM »

I agree with most of Adrian's points;  I have invited FGW's customer relations to comment if they wish and I'll post up any response I get from them.
Logged
Sion Bretton
Global Moderator
*****
Offline Offline

Posts: 334


View Profile
Re: A user's story
« Reply #2 on: July 23, 2006, 04:57:06 PM »

I to look forward to hearing First Comments.
Logged
Graham Ellis
Administrator
*****
Offline Offline

Posts: 2062


View Profile
Re: A user's story
« Reply #3 on: August 03, 2006, 12:39:20 AM »

I to look forward to hearing First Comments.

Here you go, Sion and Adrian .... 10 days later ....

Quote
Thank you for contacting me regarding your article on the withdrawal of services. However, Customer Services is unable to comment on this matter.

Should you require an offical response to publish in regards to this matter, I would suggest that you contact our press office

Pretty "null" answer for taking 10 days, IMHO.  For a company thet's very joined up in how the various parts talk to each other, I would have hoped that one department could have passed my query on to another; in view of the time lag, perhaps I already have a reply from the press office, and perhaps the timing is chosen to suite that office.  Certainly the news that a disabled-friendly service is being culled and a service that's tough to use (for all of us) offered as the only alternative is not something that would have been a good prelude to last Friday's new timetable publication.


« Last Edit: August 03, 2006, 05:28:21 AM by Graham Ellis » Logged
Graham Ellis
Administrator
*****
Offline Offline

Posts: 2062


View Profile
Re: A user's story
« Reply #4 on: August 07, 2006, 02:52:30 PM »

A Further response ....

We are working hard to improve disabled access at stations.  Bath Spa will have lifts to both platforms in 2008, and Westbury will too soon after.  We have just secured 7 'Access for All' grants for improving disabled access, including for Bradford-on-Avon.  We will always do our best to help any mobility impaired passenger, including advising on where best to change trains.

To my untutored view, it looks like we've got a retrograde step as far as disabled travellers from (for example) Swindon to Trowbridge are concerned ... and for travellers with heavy luggage, mothers with puchchairs too .... in December 2006.

Sometime in 2008, part of the retrograde step will be recovered as changing at Bath will be made easier.   But let's not fool ourselves - that net result is three steps backwards and one forward a year later.  Net result - two steps backwards.


Logged
Pages: [1] Print 
« previous next »
Jump to:  

Powered by MySQL Powered by PHP Save the Train | Powered by SMF 1.0.5.
© 2001-2005, Lewis Media. All Rights Reserved.
Valid XHTML 1.0! Valid CSS!
Page created in 0.063 seconds with 19 queries.