The information point on the platform isn't working and hasn't been for at least a month.  It's been reported, via one of the ticket collectors.  However, when it was mentioned to the collector yesterday, the response was "it's probabley been reported but won't get done for ages".  Seeing as it's our only source of info, once again Great Western are providing a wonderful service!!

.... and chased up further. Customer Service doesn't know off hand but Caley will phone me back within a couple of days (hopefully sooner) when she's spoken with someone at the station (amended to "the manager responsible for the station" when she realised it is unstaffed).

I now have a response which I thought might be useful for me to share ... I found myself at the Station on Sunday having checked the internet just before I helf to catch my train, but it did a "no show" and - not having a mobile phone with me - I was left hight and dry

I am sorry that you found the information system at Melksham station not to be working. This clearly has added to the frustration that you felt and I apologise for this. Please be assured that I have reported this to the Manager responsible for this line for his attention.

We plan to  replace the current information system and help points at all of our stations The survey work has commenced and is over 50% complete. Once this is complete we will be using this to form a bidding document in order to select a supplier to complete this work.  This process will take approximately 9 months to complete and, as this is a large contract, the replacement will take around 12 months to complete.

In the interim we are creating a Customer Information Centre which will be responsible for answering queries from the help points on stations – this will improve the quality of the responses as the Centre is located in our Control room and will have real time information available to them.

It would be great to have better information in summer 2008 - I look forward to it - and also to interim improvements. However, I remain unsure as to when the interim improvements will be available to Melksham;  it's all very well improving the system that feeds the boxes, but it seems pretty useless until the boxes are working.

I used the number on the new sign that has appeared saying that the facilities are checked regually and reported the information point.  They seemed unaware of the problem!!!!  We'll wait and see what happens.

It is a bit provocative when the sign is within a foot of the faulty box (you can see the box in the bottom right of the picture)



I have just spoken with Irene  (in Plymouth) on this number and re-logged the fault.  She does not know when it will be fixed, nor does she know if First Great Western have any sort of target time for fixing problems like this.   She did tell me that health and saftey issues, such as faulty toilets, are dealt with as their top priority.  She was not aware that there is no public telephone at this station, so no alternative way of getting train information.

I note that having told her "Melksham", she had to ask which county it is in  .  To be fair to her, it is a new system (I understand) and they're just learning into it.   Will keep this thread posted if I hear back!

Hi

Just to let you know I have just rang the 0800 number and spoken to a very pleasent lady in name of Lisa to reort it not working.

I did pass comment "REGULAR BASIS" how often is regular.

1st she said daily then side  weekly.

It should be checked weekly.

Just to let you know the info point is still not working.

New notice next to info point.

Just ot let you it is still out of order and I have e-mail First Great Western