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Topic: SWT Denies Ticket Fare Row (Read 1639 times)
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Lee
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Train company bosses have denied ordering guards to charge the maximum fare if passengers are unable to buy tickets before boarding (link below.) http://www.rmtbristol.org.uk/2007/06/rail_firm_denies_ticket_fare_r.html#more SWT has denied reports it has been forcing thousands of passengers to pay penalties even if they were delayed by long queues. A SWT spokeswoman said guards would still listen to people's explanations and make an on-the-spot decision. |
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Lee
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According to the link below : http://www.rmtbristol.org.uk/2007/06/guards_discretion_over_tickets.html#more "A confidential memo, obtained by The Times, reveals that South West Trains is introducing a system under which guards are judged according to the amount they collect in penalties. The memo, headed “commercially sensitive, please do not circulate”, instructs guards to treat passengers as fare dodgers even if they come up to the guard on the train and ask to buy a ticket." The Times also alleges that SWT has told its guards that they will be disciplined and possibly dismissed if they show discretion to passengers who are unable to buy tickets before boarding because of long queues at stations. |
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