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Recommended service - hourly, according to the GWRUS. Let's work towards that service and towards ensuring all services are used.
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| | |-+  Value Of Rail Travel 'At New Low' 		0 Members and 1 Guest are viewing this topic. « previous next »
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Author Topic: Value Of Rail Travel 'At New Low'  (Read 1597 times)
Lee
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Value Of Rail Travel 'At New Low'
« on: June 05, 2007, 04:09:41 PM »
Only 40% of rail passengers feel they get good value for money from their train operator , according to a survey (link below.)
http://news.bbc.co.uk/1/hi/uk/6721399.stm

The figure is an all-time low , says Passenger Focus who questioned more than 25,000 train customers.

The worst results were on major commuter lines like First Great Western and First Capital Connect where satisfaction dropped by 6% and 5% respectively.
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Lee
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Re: Value Of Rail Travel 'At New Low'
« Reply #1 on: June 06, 2007, 10:21:17 AM »
FirstGroup PLC has apologised to passengers after the survey showed satisfaction with two of its franchises had slumped (links below.)
http://www.rmtbristol.org.uk/2007/06/firstgroup_apologises_for_low.html#more

http://www.rmtbristol.org.uk/2007/06/damning_verdict_on_fgw.html#more

http://thisisbath.co.uk/displayNode.jsp?nodeId=163490&command=displayContent&sourceNode=163316&contentPK=17493043&folderPk=89126&pNodeId=163047

http://thisisbath.co.uk/displayNode.jsp?nodeId=180730&command=displayContent&sourceNode=163490&contentPK=17493051

http://westpress.co.uk/displayNode.jsp?nodeId=145786&command=displayContent&sourceNode=231644&home=yes&more_nodeId1=145795&contentPK=17494858

FirstGroup said in a statement that it was sorry for failing to provide expected levels of service on First Great Western (FGW) and First Capital Connect (FCC.)

There are some interesting comments in reply to the article contained in the link below.
http://thisisbristol.co.uk/displayNode.jsp?nodeId=145365&command=displayContent&sourceNode=145191&contentPK=17487608&folderPk=83726&pNodeId=144922
« Last Edit: June 06, 2007, 04:38:16 PM by Lee » Logged
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