Perhaps we should cal it "the ghost train" .... It doesn't appear on the departure sheets at Swindon, and the staff there will tell you there's only two trains a day to Melksham [wrong] - otherwise to change at Bath [wrong].    Go down the line to Chippenham where I was this evening, and there's no easy sign of any sign mentioning any effect the engineering works this weekend are having on the via Melksham services; the guy at the ticket office tells me that the late Saturday train is running and no, it is not a bus [wrong].

I know it's sometimes very hard to find out the most seemingly obvious of facts ("when do trains run to the next station"), and not to believe everything I'm told .... but wouldn't it be nice if, just once in a while, someone admitted "I don't know" or "I'm not sure"  rather than guessing and providing potentially misleasding and inconvenienceing data?   Better still , "I don't know but I'll find out for you" - THAT is proper customer service!