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Topic: A View From Alison Forster (Read 1917 times)
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Lee
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Thank you for your email. I appreciate that you are disappointed with the current timetable for Melksham.
The new timetable was based on the one specified in the Greater Western franchise bid. During the bid process and subsequently we made over 200 changes to the original draft proposals many of which came as a direct result of customer feedback in our consultation.
We also looked at all the other proposals from customers, some of which were rejected for commercial reasons, others because of the knock on effect to the rest of the timetable and others due to stock limitations. We must meet the Service Level Commitment set down on the franchise bid. We can also make changes beyond this (subject to approval), and it would not be accurate to suggest that the timetable is fully prescribed and we continue to review and monitor its operation with a view to future changes, but I cannot offer to add the additional service you suggest.
Thank you again for writing. I know that this will be disappointing but we continue to keep the timetable under review and I have noted your comments.
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Graham Ellis
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The service level committment laid down in the bid was (a minumum of) two services from Westbury to Swindon each day, ONE OF WHICH WAS TO ARRIVE BETWEEN 08:00 AND 08:30. I have to say I get rather frustrated and the clear untruths in letters such as this one sent to you, Lee .... even before they start finding reasons/excuses (delete as appropriate) for not providing the type of service that logic and reports suggests should be provided.
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courgettelawn
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And this to me. The original slant of my email regarding the lack of improvements in the May 2007 timetable, the terrible connectivity between Salisbury and north Wilts (Chippenham and Swindon).
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Thank you for your email. I appreciate that you are disappointed with the current timetable for Melksham.
The new timetable was based on the one specified in the Greater Western franchise bid. During the bid process and subsequently we made over 200 changes to the original draft proposals many of which came as a direct result of customer feedback in our consultation.
We also looked at all the other proposals from customers, some of which were rejected for commercial reasons, others because of the knock on effect to the rest of the timetable and others due to stock limitations. We must meet the Service Level Commitment set down on the franchise bid. We can also make changes beyond this (subject to approval), and it would not be accurate to suggest that the timetable is fully prescribed and we continue to review and monitor its operation with a view to future changes, but I cannot offer to add the additional service you suggest.
Thank you again for writing. I know that this will be disappointing but we continue to keep the timetable under review and I have noted your comments.
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