Chippenham - status report

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May 23, 2012, 12:18:40 AM

Recommended service - hourly, according to the GWRUS. Let's work towards that service and towards ensuring all services are used.

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I popped in to Chippenham station when I was int he town yesterday (not by train - services to / from Melksham not running at appropriate times!).

a) They have racks (and racks) of timetables "A" for this coming week, and also new timetables from 20th May. They have plenty of old timetables "E" for the TransWIlts service, but no new ones on display, and they didn't have a new one to give out either when I asked.

b) The bus stop in front of the station lists about 20 destinations served, with times, "From January 2007" but it still FAILS to list the 234 service to Lacock, Melksham, Semington and Trowbridge.

Someone in North Wilts doesn't seem to like West Wilts!

I had reply to my letter:

Dear Mr Bretton
Re: Timetable Information, Service 234
Thank you for your letter regarding the current availability of timetable information for the Number 234 service at Chippenham Railway Station.
I am very sorry if this has caused any inconvenience for you, and assure you that full timetable information is available in advance from Traveline on 0871 200 22 33 or at www.traveline.org.uk. I can assure you that I have passed your concerns on to our Bus Stop Liaison Officer, who has advised us that the timetable information at this stop is provided jointly between Wiltshire County Council and the Railway Station, not by us here at First Buses.
Our officer will pursue this matter with these authorities to ensure that they are made aware of the situation, so it can be addressed. You may wish to contact Wiltshire County Council direct if you have any further concerns regarding the facilities at this stop.
I hope you will feel reassured by our efforts and trust that you will observe an improvement in the facilities and information provided at this stop in the near future.
Should you have any further comments or queries regarding any aspect of our operation, please do not hesitate to contact me again and I shall do my best to be of assistance to you.

Yours Sincerely

Jill Reeves Customer Services

First Somerset and Avon Limited
Registered in England number 25C88
Mitglied www.outwardbound-uk.org Oldmixon Crescent, Weston-super-Mare, BS24 9AY

I have written to Wiltshire County Council
26 July 2007

Wiltshire County Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN
Dear Sir,
Re: Timetable Information Service 234.
I have written to First Group at Bath Bus Station but they have advised me to write to Wiltshire County Council. ( see copy of letter).
I am writing to know, when will bus timetable information for the 234 service Chippenham to Trowbridge/Frome at Chippenham Railway station will be on display at the Bus Stop there.
There service has been running for awhile now and this information is missing.
Sincerely,
Siôn Bretton

Quote from: Sion Bretton on July 26, 2007, 03:12:06 PM

I have written to First Group at Bath Bus Station but they have advised me to write to Wiltshire County Council. ( see copy of letter).

I raised this with the County Council at the West Wilts Show, and they have just phone back. Lisa took the call and she reports:

"""Mia from Wiltshire County Council phoned re your query about the bus stops. She said that since it is a commercial service, you are to take up the complaint with First."""

Further follow up ... I've made a couple of calls and found the gent at County Hall who owns up to responsibility for the bus stop in question and he will have it added in. Fantastic to actually speak to someone who says "Yes, the buck stops with me on that".

Should be up "soon" ... I'll chase again if nothing done by mid August.

Just to let you know things must afoot.
I was at the Station and check the bus stop, and the bus timetable showing times of buses has been removed. Sad

GOOD NEWS

I check the bus stop at Railway station at Chippenham now has a timetable up and Melksham is on it

SMILES ALL ROUND. Cheesy

This is excellent news for people travelling long distance to Melksham - something a simple as the bus times up at Chippenham Station will be so very helpful.

Note - I am aware that having a well advertised bus service (even though it's only for a part of the day) may lead to a lott of the occasional passenger of the train that runs at 18:58 ... but I would rather see the system set up properly for people to be able to use the most appropriate mode that's on offer.

Thanks to (I understand) the County Council for doing this.

Hurrah! This is good news. It may seem like a small improvement, nay victory, but it is just such small actions like omitting timetables that cause services to be forgotten and then eventually axed.

I note that the times of the bus are also listed under "Lacock" too. Excellent.

Please excuse poor image quality!

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