I would be interested if anyone on here was at Reading station tonight around 18.00 and witnessed the fiasco on and around the Hereford train that came in around 17.50.

What amazing scenes! Some passengers turfed off the train due to the lights in one carriage not working. Police removing people from the problem carriage Red faced, angry FGW staff forcing people to keep away from the train so it could depart. One staffmember almost seriously injured a passenger when he pushed him on the train, shut the door and then pushed the window up in (what I would call) an attempt to hit the passenger while he did it. Passengers were asking for names of FGW staff, FGW staff were asking for names of passengers!

The actions of the FGW staff was disgusting. I managed to get the name of one of them and I will be complaining. The passengers were being treated like they were the ones in the wrong, when all we really wanted to do (as ever) was just get to our destination in a timely fashion.

I loved it when the passenger who was almost knocked out by the door and window gave a Nazi salute to the FGW guy!

Interested to get people's comments!

Cheers

Chris

Graham

Read your comments with interest...

I had a good example today of me and my family being treated like customers rather than just passengers, but it was on a Virgin trains service not FGW.

We were only going between Reading and Didcot, but the train manager ensured we were kept up to date about a short delay, and then when we left the train he thanked every person getting off and said "bye", just the same as the airline cabin crew do when people get off planes (the train terminated there). Some people might see this as a bit over the top but after Friday night it was a breath of fresh air