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Graham Ellis
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Many thanks to people who have copied me on letters from Alison Forster and others asking about the TransWilts service which has been abysmally unriable and EVEN MORE IMPORTANTLY has (and remains with an inadequate number of services, both of which run at the wrong time of day.
Here's a quote from my comment back to one of the authors - I felt it could be useful to post it more widely
These are mostly pretty standard paragraphs being send out all over the place. I think that First have 20 standard paragraphs and go "1,2,3,6,9,12,15,20" to make up a letter ;-)
Consistently, emails which speciafically ask about timings, frequency, TransWilts have those questions ignored in the answers. Might be a good idea to write back with "thank you, but I asked about ... can you answer THAT please" .....
The new timetable took 10 staps backward and now 2 or 3 steps have been taken forward. I'm concerned that there's an attempt to tell us about the 2 or 3 +ve steps so much that we forget the negatives.
Fact remains - Direct trains from Trowbridge to Swindon. NOTHING scheduled after quarter past seven in the morning until after quarter past seven at night, where previously there were THREE services in that time. It doesn't matter if other trains are reliable, clean, long, safe ... the fist thing is to get a train at all!
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not had points answered in e-mail. I just write back to thank you for thier reply, then add comments like you have not answered my points and then you remind them of the points missed off.