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Topic: First Customer Panel meets - 11th January (Read 2441 times)
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Graham Ellis
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Great Western's customer panel meets on 11th January. The Panels are primarily concerned with strategic issues relating to our network and ways in which the service can be improved as a whole, therefore they will be interested in receiving your comments and suggestions regarding all aspects of the service provided by First Great Western and First Great Western Link. Any collective issues raised by our customers that the Panel feel will make a difference to all will be brought forward for discussion with the Directors of First Great Western / Link at the next Customer Panel meeting. I've written to Roger Newman (who's the FGW Customer Champion for West Wilts, and with whom we're very much in touch) expressing my concerns about the new service levels from Melksham and asked him to bring them up. I'll post feedback as appropriate on this site. |
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Nick Field
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Hi Graham
I also wrote to Roger Newman just before Christmas although I havent heard anything back from him as yet. Are the customer panels invite only - are you attending?
Nick.
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Graham Ellis
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It's invite only ... and so is the Stakeholder meeting next Monday. I wrote for an invite to that but have just been told "sorry - no room for you". What comes of me not being an official organisation, I suspect.
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